It’s easy for small businesses to get stuck on autopilot – the motto can too easily become: “We do it this way because we’ve always done it this way.” It can seem hard to justify change when everyone is fighting fires in other areas.
But change is inevitable. The way technology constantly changes will force your processes to change. We’ve seen it particularly in our industry with the rise of Cloud Accounting Software. Just because a process was efficient 5 years ago, does not mean that it is efficient now. Customers constantly want things done in different ways, so your staff are probably always coming up with different ideas for doing things. Change will happen – in a controlled or an out-of-control way.
Big companies use formal change processes such as Six Sigma and Kaizen. Small businesses can take a leaf out of their book simply by looking at all of their processes and involving the people who perform them in coming up with ways to improve them.
One of the cornerstones of Six Sigma is the DMAIC project management methodology, which is easy to adapt to an SME. You could tackle each of the following steps in a series of meetings over several weeks:
Having a solid change process does wonderful things for staff morale and has immediate benefits for your organisation. It creates a happier and more professional workplace, and often gives you the opportunity to start a conversation with your customers and find out what they really want from you and your business.
If you would like to have a discussion about your accounts process, and the technology that has been developed to make it easier, please don’t hesitate to give us a call.